The awning s motor or remote control is usually to blame when the unit stops working as you expect.
Awning remote not working.
Controller located close to the unit but does not work or operates intermittently from a wall.
The awning does not function properly now it will move in and out with the remote but operates very slowly and does not lock into the travel trailer the switch on the wall for operating the awning works sporadically most of the time this switch will extend the awning but not retract it.
Remote a wall switch and a timer and the motor is a member of 4 groups then 12 channels.
The remote control works without problems under most conditions but on occasion it may lose its connection with the motor control unit.
Cassette awnings using a sunea rts motor.
The awnings are operated with buttons on the motor control or by a remote control.
If they are not able to assist please contact somfy s customer service department at 1 800 22 somfy.
Please review the steps below to familiarize yourself with the procedure before attempting to complete them.
If this does not solve the issue check the batteries in the remote control or wireless wall switch and also check the electrical circuit breaker panel.
Standard awnings using a sunea rts motor.
The awning s settings and electricity supply are also common sources of trouble.
If the remote control stops working with the awning it needs to be reset.
Try to reset the motor to factory mode.
If the led illuminates and the motor is receiving power and the motorized window covering is still not responding to the remote control please contact somfy at.
A jog is a brief in and out move of your motorized product.
Canvas is certainly going to hold up better than other materials but it s not infallible.
Because of the way a retractable awning is designed it needs to be able to easily roll out and back.
If your automated awning stops working wait 10 to 15 minutes to let the motor cool off and the awning should work properly again.
When the blind or awning stops functioning let the motor cool down for.
Most retractable awnings are made of a canvas material that is treated with some kind of weatherproofing agent.
Verify that the red light on the remote transmitter comes on when you press and hold the button.
Do not drop or drag the awning on the ground.
The awning does not seem to have the right tension.
Unplug for two seconds plug it back in for 10 seconds unplug it for two more seconds and then plug.
When removing the clear protective wrap from the awning do not use a knife or box cutter to cut plastic wrap as you could accidentally slice into your awning fabric.
If it does not jog continue to the next step.
